Lead user-centred design for Ontario digital services, applying research and accessibility expertise to enterprise platforms and government services. Create inclusive experiences that help businesses manage services efficiently.
As a Senior Service Designer, you will lead initiatives for complex transactional digital services. You will apply journey mapping, service blueprinting, prototyping, usability testing, and accessibility evaluations. The work supports consistent experiences across enterprise platforms and government services.
Key Responsibilities: Identify user needs, behaviours, pain points, and accessibility requirements
Develop personas, journey maps, blueprints, wireframes, and prototypes
Design dashboards, forms, workflows, notifications, and
📌 Senior Service Designer Ontario Digital Services (Toronto)
🏢 Infotek Consulting
📍 Toronto
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