Northern Strands Group of Companies provide an all-inclusive solution for construction, mining, engineering, equipment, and supply requirements with top-notch craftsmanship, cutting-edge innovation, and dedication to health, safety, environment, and community. We are proudly Canadian, and globally capable.

Our diverse Group of Companies consists of Northern Strands, Fortis Mining Engineering Manufacturing, and Certified Sales & Rentals comprising 15 divisions ranging from rigging/lifting products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and recertification. This diversity provides an exciting environment with the opportunity to work with our employees and managers in every division.

Certified Sales & Rentals is growing, and we're on the lookout for a passionate, detail driven Inside Sales Representative, whose primary responsibilities are processing order desk sales, responding to customer inquires, and providing accurate information regarding the company’s goods and services. Certified is a proud Saskatchewan-based company known for our innovation, integrity, and deep ties to the communities we serve.

Work Location: This position requires employees to work from the office/shop 100% of the time during scheduled work hours. Remote or hybrid work arrangements are not available.

Why You’ll Love Working Here

- Collaboration - complementary Group of Companies servicing the mining and construction industries
- Innovation- if it doesn’t exist, we will engineer and manufacture it
- Excellence - be a part of an industry leader in quality, safety, & integrity
- Culture - a diverse team that values collaboration, innovation, and community

What You’ll Be Doing

- Sales & Customer Experience
- Respond promptly and professionally to all customer concerns, requests, and returns

- Address inquiries from the parts and service writing team regarding product availability, order status, deliveries, and related information

- Create,



maintain, and regularly update customer and prospective customer profiles to support effective service delivery and sales activities
- Stay informed of any recent products, suppliers, and evolving customer requirements relevant to the organization
- Conduct follow-ups with customers within three business days to ensure that no service issues remain unresolved

- Order Desk Sales & Rentals

- Process all rental-related paperwork, including generating rental order confirmations, picking slips, and rental return slips
- Set up and manage recurring billing schedules for rental accounts
- Work closely with the Parts Technician and Lead Service Writer to support accurate and timely customer invoicing
- Promptly respond to all customer inquiries and answer incoming customer calls in a timely and professional manner

- Order Processing & Quoting

- Manage workorders from creation through completion, including closing and archiving job files
- Ensure detailed notes are maintained and readily accessible to all team members in the event Order Desk Personnel are absent
- Ensure that details include all accurate information in Sage 300 (i.e., company contact information, product description and dimensions, pricing and delivery quotes, parts suppliers, etc.)
- Enter or receive items into Sage 300
- Pull customer records and file as necessary, including all handwritten notes and price estimations
- Prepare, issue, and monitor customer quotes in accordance with company procedures
- Enter all customer quotes accurately in Sage 300
- Follow up on outstanding quotes twice weekly as required
- Submit all non-standard quotes (e.g., quotes exceeding $2,500.00) to the General Manager for approval prior to sending to customers
- Process parts ordering, shipping, and invoicing in Sage 300
- Mark materials with identifying information using established methods, in compliance with company procedures
- Verify that all part numbers and descriptions are recorded and entered correctly

- Workorder Information Management

- Maintain organized documents, files, and records (i.e., online shipping tracking, equipment

📌 Inside Sales Representative (Saskatoon)
🏢 Certified Sales and Rentals
📍 Saskatoon