Ref: RQ11744
Contract – 11 Months (Extension Possible)
Onsite – Toronto (222 Jarvis St., 5th Floor)
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: *
Rate: $95/hour
Overview
The Senior UX Designer will lead user-centred and service design for enterprise platform features and onboarded government services within the Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement. This role is focused on enabling Ontario businesses to access and manage services through consistent, intuitive, inclusive, and accessible digital experiences. The consultant will work across the full design lifecycle — from research and blueprinting through to prototyping, specification, and implementation support.




Key Responsibilities
Plan and lead user research, service design, interaction design, and design validation activities across enterprise platform capabilities and onboarded services
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations through contextual inquiry, stakeholder interviews, and usability testing
Develop personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction design specifications
Design consistent experiences across

📌 Senior Ux Designer (Toronto)
🏢 Lotus IT Solutions
📍 Toronto