We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE

MCI Canada’s Consulting & Community Solutions (CCS) team serves as a strategic partner to national and international associations, delivering integrated leadership, governance, membership, and conference solutions that enable long-term sustainability and organizational growth.

This role is specifically is responsible for supporting the overall delivery of association management and conference services within MCI Canada’s Consulting & Community Solutions division. The role of Coordinator is a rapid-paced position on a winning team that offers opportunity for growth, entrepreneurship, and learning.

Main Responsibilities

- Association Operations – the coordinator is an adept multi-tasker, who can manage several diverse tasks such as but not limited to:
- Support client deliverables in a diverse range of areas including administration, membership, governance, finance, database management, education, conference management, technology, communication, and marketing.
- Oversee client and MCI technology systems used for membership, registration, CRM, sponsorship, exhibitions,



marketing, and communications.
- Participate and take minutes in committee and board meetings, as required.
- Assist with document preparation and circulation.
- Maintain up to date organized documents, user manuals, workflow, and file structure, ensuring client timelines, priorities, polices, and procedures are adhered to.
- Develop new documents, templates, and user manuals, as required.
- Produce accurate and complete reports.
- Support association special projects such as membership drives, awareness campaigns, webinars, and strategic planning sessions.
- Develop and deploy strategies and campaigns that drive member recruitment, engagement, and retention.

- Association Conferences & Events – the Coordinator understands the importance of association education and events and will lead and/or support all phases of event project deliverables such as:

- Managing client deliverables in a diverse range of areas including, but not limited to: program logistics, speaker management, food & beverage management, venue/hotel logistics, abstract management & communications, marketing collateral development, sponsor & exhibit management and social event management
- Maintaining project timelines, priorities, and checklists




- Supporting speaker management with the Operations team, including ongoing direct communication with clients and speakers to help coordinate speaker invitations and entitlements, presentation materials, travel arrangements and etc.
- Assist with event preparation requirements as needed (i.e. registration materials, name tags, attendee materials, printing needs, shipping requirements and show flow file management).
- Updating project registration systems and online conference management software and websites
- Producing accurate and complete reports including rooming lists, registration lists and F&B; grids
- Supervising and training on-site staff, suppliers, and event contractors
- Managing and leading the full scope of smaller projects, as required
- Sit in client facing meetings and conference calls and provide updates and draft minutes
- Maintaining up-to-date documentation and user manuals, while working on developing new templates

Description Of The Relationships

- This job function reports directly to:
- Association Management Operations: Senior Manager, CCS and the appointed Association Manager / Executive Director
- Association Conferences & Events: Conference Operations Manager
- Consulting & Community Solutions: Director

- This job function works in collaboration with association and conference project managers and coordinators and MCI Canada business units, as required.
- The successful candidate will:

- Work and collaborate internally with all members of the Consulting & Community Solutions team, the accounting team, MCI Canada a

📌 Coordinator, Consulting (Toronto)
🏢 MCI Canada
📍 Toronto