Fully Remote | Canada | 12-Month Contract | Immediate Start
The Role As the Service Now CSM / OMT Architect, you will lead the design and delivery of Service Now solutions across Customer Service Management (CSM) and Order Management for Telecommunications (OMT). You will work closely with business stakeholders, technical teams, and integration specialists to deliver scalable, end‑to‑end solutions.
Key Responsibilities Lead the solution architecture and technical design of Service Now CSM and OMT implementations.
Design and deliver end‑to‑end order management, orchestration, and fulfilment workflows.
Translate business requirements into scalable Service Now solutions.
Oversee integrations between Service Now and external OSS/BSS, CRM, and other enterprise systems.
Provide architectural guidance and technical leadership throughout implementation and delivery.
Collaborate with business and technical stakeholders to ensure successful project outcomes.
Support technical design decisions, implementation activities, testing, and deployment.
Required Experience Strong experience as a Service Now Solution Architect, Technical Architect, or equivalent.
Proven hands‑on experience with Service Now Order Management for Telecommunications (OMT).
Experience delivering specific OMT implementations and complex order management projects.
Robust knowledge of Service Now Customer Service Management (CSM).
Experience with order orchestration, order fulfilment, and enterprise system integrations.
Excellent communication and stakeholder management skills.