Permanent Full Time
The Manager, IAM Access Operations leads enterprise Identity and Access Management operations while driving identity security strategy, control effectiveness, and cyber resilience. The role is accountable for end-to-end identity lifecycle operations, privileged access governance, CIAM, MFA, directory services, audit readiness, and identity security monitoring. Approximately 70% of responsibilities are focused on IAM operations and service delivery, while 30% are dedicated to identity security governance, threat reduction, and risk management.
Key Accountabilities
Lead IAM operations supporting provisioning, deprovisioning, access modifications, directory services, MFA, SSO, CIAM and privileged access management.
Manage operational teams, suppliers, and service providers to meet SLAs and KPIs.
Oversee audit coordination, compliance remediation and access governance controls.
Drive continuous improvement, automation, and operational excellence initiatives.
Partner with IAM Engineering and Architecture on transition, deployment and operationalization of recent capabilities.
Provide leadership for incident, problem and change management activities related to IAM.
Develop operational metrics and executive reporting dashboards.




Lead stakeholder engagement across business units and technology teams.
Ensure staff development, succession planning and team engagement.
Govern identity lifecycle processes and segregation of duties controls.
Lead identity security risk assessments and control maturity initiatives.
Monitor identity-related threats, privileged access risks and insider threat indicators.
Drive adoption of Zero Trust identity principles and security best practices.
Partner with Cyber Security teams to strengthen authentication, authorization and monitoring capabilities.
Oversee identity security controls including PAM, MFA, conditional access and federation security.
Review identity security incidents and coordinate remediation activities.
Support regulatory compliance requirements and security assessments.
Develop identity security roadmaps, standards and procedures.
Identify opportunities to reduce identity attack surface and improve resilience.
Provide executive reporting on identity security posture, risks and trends.
Identity Security Responsibilities
Own and mature identity security operational controls.
Oversee PAM governance, privileged

📌 Identity And Access Management (Toronto)
🏢 Canada Life
📍 Toronto