We are seeking a Senior Service Designer to lead user-centred design initiatives for enterprise platforms and government services. This role focuses on creating consistent, intuitive, inclusive, and accessible digital experiences that help Ontario businesses access and manage services efficiently.
The successful candidate will lead user research, journey mapping, service blueprinting, prototyping, usability testing, and accessibility evaluations. Working closely with business and technical stakeholders, they will translate user needs and research findings into practical design solutions, support implementation, and contribute to the continuous improvement of enterprise design systems and service experiences.
Key Responsibilities Identify user needs, behaviours, pain points, accessibility requirements, and service expectations.
Develop personas, user journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed design specifications.
Design consistent, user-friendly experiences across dashboards, forms, workflows, notifications, document interactions,

📌 Service Designer (Toronto)
🏢 Infotek Consulting
📍 Toronto