Lead Problem Management for Interac’s Real Time Rail, applying ITIL v4 practices, root cause analysis, and operational oversight across critical payment systems. Reporting to the Leader, Process and Operational Excellence, you will direct the end-to-end problem lifecycle. The role covers major problem investigations, trend analysis, preventative remediation, and stakeholder confidence in service commitments. You will also advance practice maturity through process design, tooling, metrics, reporting, audit readiness, and ITSM integration.

Key Responsibilities
- Direct the end-to-end problem management lifecycle
- Lead major problem investigations and root cause analysis standards
- Perform trend and risk analysis for preventative remediation




- Build stakeholder confidence in service level commitments
- Advance process maturity, reporting, and ITSM integration

Requirements:
- Four to five years of Problem Management experience
- Financial Services experience preferred
- Experience working within a regulated industry
- Ability to collaborate with internal and external stakeholders
- ITIL knowledge and change leadership experience Bring Problem Management leadership, ITIL knowledge, and continuous improvement experience to Interac’s Real Time Rail services.

📌 Problem Management Lead Interac (Toronto)
🏢 Interac
📍 Toronto