Apply technical expertise and customer relationship skills as a remote Technical Account Manager with Samsara, serving customers across Canada. This Technical Account Manager role builds customer success through technical understanding, business acumen, and strong communication. You will support Samsara implementations, optimize platform use, and mitigate risks during critical events. The position connects customer needs with internal stakeholders while advancing technical support experiences.
Key Responsibilities
- Serve as primary technical contact for assigned customers
- Troubleshoot Samsara hardware, software, APIs, and AI technology
- Align Samsara solutions with customer business operations
- Manage communications during significant customer incidents
- Maintain customer records and share team best practices
Requirements:
- Seven or more years in technical account management or customer success
- Bachelor's degree in a technical field or equivalent expertise
- Exceptional technical literacy across hardware, software, and AI
- Solid written and verbal communication skills
- Ability to build lasting customer relationships Bring technical troubleshooting, customer advocacy, and business acumen to Samsara’s remote Canadian Technical Account Manager team.