10+ Years of Experience Hybrid Share Job Via

Job Description
We are seeking a highly experienced Senior Project/Program Manager to lead the end-to-end migration of legacy customer communication applications to Quadient’s secure, cloud-based Inspire Evolve platform. The ideal candidate will have a strong background in managing complex software, application, and cloud migration initiatives, alongside proven expertise in program governance, cross-functional leadership, and large-scale technology delivery. This role requires strategic oversight, strong technical acumen, and the ability to drive digital transformation across multiple workstreams.

Location:
Toronto, Canada

Key Responsibilities
- Lead end-to-end delivery of a multi-phase migration program, ensuring alignment across technology, business, and operational teams.
- Develop and manage integrated project and program roadmaps, including scope, timelines, budgets, milestones, and dependencies.
- Oversee multiple project streams, ensuring consistency, quality, and alignment with strategic business objectives.
- Collaborate with technical architects and business analysts to define the application and data migration strategy for Quadient Inspire Evolve.
- Support data integration, workflow configuration, and batch processing design within the Evolve platform.
- Ensure smooth transition from legacy CCM platforms to Inspire Evolve with minimal business disruption. Risk, Issue & Change Management
- Proactively identify, assess, and mitigate program-level risks, issues, and dependencies.
- Develop contingency plans and elevate critical risks where necessary.
- Coordinate organizational change management to support adoption of new processes and solutions.
- Facilitate explicit communication with technical teams, business owners, executives, and external vendors.
- Manage relationships with Quadient representatives and other third-party partners.
- Ensure expectations are aligned and all stakeholders remain informed through structured governance forums.




- Lead and mentor cross-functional teams including developers, data engineers, QA, and business users.
- Apply Agile, Scrum, or hybrid methodologies to drive iterative, high-quality delivery.
- Promote a culture of collaboration, transparency, and continuous improvement. Monitoring, Reporting & Governance
- Track project and program KPIs, milestones, deliverables, financials, and resource utilization.
- Produce clear and concise executive-level reports, dashboards, and status updates.
- Establish governance structures to support decision-making and program oversight. Quality Assurance & Compliance
- Ensure all deliverables meet organizational quality standards and adhere to security, compliance, and regulatory requirements.
- Validate that application and data migrations are complete, accurate, and fully tested. Required Skills & Qualifications Experience
- 10+ years of IT project management experience, including 4+ years in application, software, or cloud migration projects. Technical & Platform Knowledge
- Exposure to Customer Communication Management (CCM) platforms; experience with Quadient Inspire Evolve is highly preferred.
- Ability to engage in technical discussions, interpret system workflows, and translate business needs into technical requirements. Project & Program Methodologies
- Robust command of Agile, Scrum, Waterfall, SDLC, and PMLC frameworks.
- Experience managing hybrid delivery models. Tools
- Proficiency in Jira, MS Project, Confluence, Azure DevOps, or similar project management tools.
- Experience with data visualization/reporting tools such as Power BI. Leadership & Soft Skills
- Exceptional communication, stakeholder management, and negotiation skills.
- Strong strategic thinking, problem-solving abilities, and decision-making capability.
- Ability to manage ambiguity, navigate complex environments, and work under pressure. Education & Certifications
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- PMP, Agile/Scrum, SAFe, or other relevant certifications are a strong plus.

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