Lead Payworks’ Salesforce CRM program through governance, delivery, and continuous evolution in a fully office-based or hybrid work model. Guide complex technology initiatives while connecting business and IT stakeholders. As Manager, CRM Program, you will report to the Director, IT Strategy & Innovation and lead CRM Business Analysts. You will coordinate technology, business, and delivery teams while managing program priorities, dependencies, risks, and decisions. The program supports Payworks’ workforce management solutions.

Key Responsibilities

Maintain CRM portfolio visibility, dependencies, priorities, and progress Plan, scope, coordinate, and deliver CRM projects Lead, coach, and develop CRM Business Analysts Translate program status, risks,



and decisions clearly Manage intake, reporting, documentation, risks, issues, and decisions

Requirements:

Bachelor’s degree or equivalent experience Seven-plus years managing complex technology programs or projects Proven people leadership and performance coaching experience Robust stakeholder management and communication skills Salesforce or other CRM platform exposure Bring program governance, Salesforce knowledge, stakeholder alignment, and people leadership to Payworks’ CRM transformation.

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📌 Salesforce CRM Program Manager (Winnipeg)
🏢 Payworks
📍 Winnipeg