Job Description Field Warranty Specialist - Prairie Zone Calgary, AB (Hybrid) Rank 5 Calgary, AB (Hybrid) Deadline:

This posting will close by November 6, 2026 at 11:59 PM EST.

The anticipated annual base salary for this position is $92,700 - $121,700. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications, as well as internal equity considerations.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Field Warranty Specialist to support our Vehicle Safety Compliance Liaison Office of Canada (VSCLOC) and Warranty team. This is a full time opportunity and will report to the Manager of Field Warranty. The selected candidate will administer Toyota and Lexus Warranty/Extra Care Protection (ECP) Policy with dealerships to achieve both customer satisfaction and ensure dealers have consistent profitable processes.

What We’ll Bring Company & Culture

A hybrid work environment

A work environment built on teamwork, flexibility and respect

Professional growth and development programs to help advance your career

A focus on respect for people and continuous improvement

Summer Hours – condensed work week during the summer

Benefits

Competitive compensation package including bonus

Extended health care and dental benefits effective immediately

Company pension plan with additional employer contributions

Company Demo Vehicle

Associate vehicle discount program

Reimbursement programs (tuition & fitness)

Paid holiday shutdown and competitive paid time off benefits

Sabbatical leave program

What You’ll Be Doing

Analyze Warranty and ECP expenditures by dealer

Perform warranty claim debits where necessary

Support on-going training on the Claims Processing System and Warranty/ECP Policies and Procedures

Ensure dealer staff are accountable and fully capable of self-analyzing and managing warranty business

Analyze territory KPIs to identify dealers at risk and work proactively to implement SOPs





Perform onsite and Virtual Warranty Assessments with dealers that have identified as having areas of concern

Assist dealerships to develop and implement SOPs and/or guidelines

Ensure dealerships are fully aware of the guidelines of the Dealer Self Authorization program and that Goodwill expenditures are correctly utilized

Collaborate with internal departments such as Warranty Claims, Product Quality and Service Support (PQSS), VSCLOC and Zone Offices

Initiate and implement appropriate ‘kaizen’ supporting work efficiencies related to effective cost control

What You’ll Bring

College diploma or University degree in Automotive, Business, or related discipline, or equivalent work experience

Minimum 5 years of experience in Warranty or a related function

Experience with dealership operations and collaboration is mandatory

Excellent verbal and written communication skills.

Strong mechanical aptitude and data analytical skills

Strong customer service skills

Intermediate proficiency in Microsoft Office (Excel, Outlook and basic PPT)

Ability to travel frequently

Holds a valid G Driver’s License

Flexibility to travel overnight as required

Bilingual (English & French) is considered an asset

About Us Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart? A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an

📌 Field Warranty Specialist (Calgary)
🏢 Toyota Canada
📍 Calgary