26WD101574, Manager, Meetings Operations Position Overview The Manager, Meetings Operations plays a critical role in the operations of Autodesk’s Strategic Meeting Management Program. The Manager, Meetings Operations will lead and manage the meeting solutions coordinator including setting goals and objectives, providing guidance, support and development, and managing the annual review process.

Job Requisition ID # 26WD101574

Responsibilities

Drive the overall strategy for the department’s technology, data and analytic needs

Assess Meetings Team’s current technology capabilities, make recommendations and implement, as necessary, to fulfill current and future requirements

Develop and conduct training for all stakeholders and team members across technology platforms

Ensure stakeholders and team members adopt solutions and incorporate user feedback to improve solutions and processes

Implement any new solutions as well as any current releases with existing solutions

Stay up to date with industry best practices and emerging technologies related to meetings and events

Implement Supplier Relationship Management best practices including monthly calls and annual reviews with technology providers

Ensure appropriate MSA's, SOW's, and PO's are in place and that all invoices are received and paid with in the appropriate year

Manage technology solutions to include: Software configuration that meets the needs of the team and stakeholders and facilitates data analytics, management of users and accounts, ensure software updates occur and conduct change management with users, troubleshoot issues

Manage data warehouse

Create custom reports, dashboards to provide to senior management

Provide quality control and ensure data is accurate through regular audits

Identify trends and patterns in data and provide analytical insights to management

Provide ad-hoc sourcing and planning services to include: build, test, and launch meeting registration websites, source, negotiate and contract hotels, provide meeting planning services





Manage the process and accountability for team payments (pcard), hotel points, and commission reconciliation: responsible for commission collection process for all meetings. Ensure all commissions are collected and returned to Autodesk

Assist the sourcing team as needed with projects and manage a premiere program sourcing, as assigned

Minimum Qualifications

7+ years of meetings or hotel industry experience

Strong leadership and communication skills

Resourceful team player with the ability to solve problems and issues independently. Has the ability to foresee unanticipated problems and provides honest analysis.

Knowledge of industry trends and able to apply this information to the role

Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures

Demonstrates keen attention to detail often under tight deadline constraints

Excellent written and verbal communication skills

Process design and implementation experience in a meetings and events setting

The ability to make decisions and proactively suggest improvements to benefit the team and organization

Prior advanced administration of event technology platforms (i.e. Cvent, Aventri, etc.)

Knowledge of project management techniques and tools and best practices

Demonstrated experience in developing and delivering training on technology solutions and processes

Preferred Qualifications

Advanced user of Excel including complex formulas and pivot tables

CMP preferred

BS/BA preferred or equivalent professional experience

Managerial experience overseeing coordinator role, including demonstrated ability to develop and maintain high-trust realtionships

Ability to motivate team members and foster a positive and inclusive team culture

The Ideal Candidate

A proven track record managing technology, data and analytics for a strategic meeting management program

Strong functional knowledge of Meeting technologies, operations, tools and process management

Exceptional communication and presentation skills

Experience working within cross-functional teams to drive success

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📌 Manager, Meetings Operations (Toronto)
🏢 Autodesk
📍 Toronto