Lead Canadian Patient Experience strategy through personalized omnichannel programs, virtual healthcare, online pharmacy partnerships, and patient engagement initiatives from Burlington. As Senior Manager, Patient Experience, you will translate global strategy into branded experiences across the treatment journey. The role combines patient support, consumer marketing, partnership development, and cross-functional execution. You will improve access, onboarding, adherence, persistence, and sustained engagement through data-informed programs.

Key Responsibilities

Develop Patient Experience plans aligned with global and local brand priorities Identify and assess online pharmacy and virtual healthcare partnerships Lead patient onboarding, adherence, persistence, and digital engagement initiatives Manage vendors, budgets, contracts, timelines,



and business reviews Coordinate governance approvals and compliant cross-functional program execution

Requirements:

Bachelor's degree in business, marketing, health sciences, commerce, or related field Minimum 7+ years pharmaceutical, biotech, or healthcare industry experience Minimum 3+ years managing patient support or engagement programs Experience with digital, CRM, and omnichannel solutions Understanding of Canadian healthcare regulations, privacy, and pharmacovigilance Shape Canadian Patient Experience through patient support, digital engagement, partnerships, analytics, and compliant omnichannel execution.

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📌 Senior Patient Experience Manager Canada (Burlington)
🏢 BoehringerPRD
📍 Burlington