Build generative AI systems at Amazon Customer Service in Toronto, using software development and large language model fundamentals. Design intelligent solutions for customer interactions worldwide. As a Software Development Engineer, you will develop agentic systems that help Customer Service Agents deliver tailored experiences. You will work on security, threat detection, scalable architectures, APIs, and data models. Your work will translate complex signals into actionable information for associates and leaders.

Key Responsibilities

Design features from technical design through deployment and operational support Apply generative AI to customer interaction data Integrate large language models into production systems Build APIs, data models, monitoring,



and alerting Collaborate with product managers, designers, and stakeholders

Requirements:

Three-plus years of skilled software development experience Two-plus years designing or architecting new and existing systems Programming experience with at least one software language Large Language Model fundamentals, prompt engineering, and model evaluation Bachelor's degree in computer science or equivalent preferred Apply software development, generative AI, and large language model expertise to Amazon Customer Service systems in Toronto.

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📌 Generative AI Software Development Engineer (Toronto)
🏢 Amazon
📍 Toronto