Lead multi-unit residential operations for MetCap Living in an on-site Eastern Canada role requiring analytical and property management expertise. The Director of Operations oversees portfolio performance, productive processes, and resident experience standards. This full-time position collaborates with finance, capital improvements, customer service, technology, and collections leaders. The work supports budgets, building performance, and continuous service improvement.

Key Responsibilities




Oversee operational performance across a multi-unit residential portfolio Monitor operational metrics and guide site and regional teams Resolve escalated resident issues and uphold service standards Develop operational strategies and implement process improvements Mentor managers and support property enhancement projects

Requirements:
Strong operations management experience across multi-site residential portfolios Advanced analytical skills using operational, financial, and occupancy data Experience leading diverse teams and coaching managers Budgeting expertise for operating and capital expenditures Property management experience and on-site Eastern Canada availability Bring residential operations leadership, analytical judgment, budgeting expertise, and resident service focus to MetCap Living’s portfolio. #J-18808-Ljbffr

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