Director, Lawyer Services and Payments (24 months) Union:

Non-Union

Job Number: J1026-0595

Job Title: Director, Lawyer Services and Payments (24 months)

Job Type: Contract

Contract Duration (months): 24

Job Location: Toronto

Job Category: Management / Consulting

Open Positions: 1

Posting Date: October 27, 2026

Closing Date: November 16, 2026

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an chance to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered,



with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function The Director, Lawyer Services & Payments (LSP) provides strategic leadership and oversight of Lawyer Services & Payments, the Lawyer Service Centre, and the Provincial Case Management Office. The role is responsible for ensuring compliance with legislative and regulatory requirements while overseeing more than $200 million in annual payments to roster lawyers, including Big Case Management budgets and payments for court-appointed counsel on behalf of the Ministry of the Attorney General and the Department of Justice.

The Director ensures strong financial controls, payment accuracy, operational efficiency, and service excellence across all functions. This role leads or supports business transformation, process improvement, risk management, and modernization initiatives that enhance service delivery,



strengthen governance, and improve organizational performance.

Working collaboratively across the organization, the Director drives cross-functional projects, leverages data and performance metrics to support decision-making, and promotes sustainable change through the integration of people, processes, technology, and communications.

Key accountabilities

Provide strategic leadership and oversight of payment operations, billing adjudication, service standards, and financial controls.

Ensure timely, accurate, and compliant processing of lawyer payments and related financial transactions.

Lead operational excellence and continuous improvement initiatives to improve efficiency, reduce risk, and strengthen internal controls.

Identify, assess, and resolve complex business and operational challenges through analysis, risk assessment, and implementation of effective solutions.

Support large-scale business transformation and payment modernization initiatives, including process redesign, technology implementation, and change management.

Oversee multiple projects and strategic initiatives, ensuring delivery within scope, budget, timelines, and quality expectations.

Collaborate with internal and external stakeholders to align operational priorities, business requirements, and organizational objectives.

Develop and monitor performance measures, service standards, and reporting frameworks to support data-driven decision-making.

Prepare and present business cases, financial analyses, and executive-lev

📌 Director, Lawyer Services and Payments (Toronto)
🏢 Perfdrive
📍 Toronto