Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto's subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Reporting to the Chief Operating Officer, the Vice President, Network Operations provides executive leadership, strategic direction, and operational accountability for the safe, reliable, efficient, and customer-focused day-to-day operation of the GO Transit network, including rail and bus operations. The role is accountable for leading real-time network operations, operational service delivery, service recovery, performance management, operational readiness, and critical incident response across the network.

What Will I Be Doing?

Provides executive leadership and accountability for the day-to-day safe, reliable, and productive operation of the GO Transit network, with oversight of rail and bus operations, real-time service management, Network Operations Control, service recovery, and operations performance.

Sets strategic and tactical priorities for Network Operations, aligned to corporate objectives, safety obligations, customer commitments, service plans, and operational performance targets, with a particular focus on on-time performance, service reliability, safety performance, and efficient use of operating resources





Provides strategic advice and operational updates to the Executive, senior management, and other governance forums on network performance, critical service issues, operational risks, safety matters, service recovery trends, and actions required to improve on-time performance and service reliability.

Providing leadership to ensure a successful contracting strategy is developed with a coherent approach to the delivery of operations balanced with the need to provide additional infrastructure to meet the increasing capacity demands as required

Support the delivery of GO Expansion mandate. Actively drives enterprise-wide collaboration and synergy and ensures proper levels of resourcing is onboard to meet deadlines and commitments.

Provides executive leadership for critical incident response affecting real-time operations, including major service disruptions, safety incidents, infrastructure failures, fleet availability constraints, severe weather events, security events, emergency response events, and other network conditions that may affect safe and reliable service delivery.

Provides executive leadership for critical incident response affecting real-time operations, including major service disruptions, safety incidents, infrastructure failures, fleet availability constraints, severe weather events, security events,



emergency response events, and other network conditions that may affect secure and reliable service delivery.

Ensures that critical incidents are managed through clear command, control, coordination, escalation, and communication protocols, with appropriate involvement from safety, security, maintenance, customer communications, rail and bus operations, infrastructure partners, emergency responders, municipal partners, and other internal or external stakeholders.

Provides executive leadership oversight of Network Operations Control systems, processes, tools, data, and reporting used to support real-time rail and bus operations, service recovery, performance monitoring, and executive decision-making.

Serves as the accountable Operations executive overseeing the coordination and interaction with internal stakeholders, emergency responders, regulatory bodies, municipal and regional partners, contractors, infrastructure partners, freight or corridor partners where applicable, and other stakeholders involved in service delivery, service recovery, and critical incident response.

Provides senior leadership oversight for budgets, operating plans, contracts, service delivery resources, and financial controls within the Network Operations portfolio, ensuring that resources are aligned to safe, reliable, efficient, and customer-focused service delivery.

Champions a culture of operational discipline, safety leadership, accountability, and continuous improvement, ensuring that leaders and teams understand the standards required to operate a complex rail and bus network safely and reliably.

What Skills and Qual

📌 Investment Performance Analysis, VP (Oakville)
🏢 Metrolinx
📍 Oakville