Lead Canada Life’s learning operations foundation through portfolio governance and enterprise platform strategy across Montreal, Toronto, London, or Winnipeg. Build consistency, focus, and scale for enterprise learning services. As Director, Learning and Development Operations, you will translate strategy into operating plans, decision rights, and reliable services. You will lead multidisciplinary operations, partner with senior leaders, and connect demand, capacity, technology, data, investment, and vendor decisions. The position requires seven-plus years of progressively responsible experience.

Key Responsibilities

Build the L&D; operations strategy, roadmap, and annual operating plan Own intake, triage, routing, service levels, and request visibility Lead portfolio, capacity, prioritization, and resourcing reviews Set enterprise learning platform strategy,



controls, and technology roadmaps Establish dashboards covering demand, capacity, quality, investment, and impact

Requirements:

Seven-plus years in operations, learning, HR, portfolio, or related fields Experience leading multidisciplinary teams in complex organizations Solid financial, commercial, analytical, and influencing skills Experience managing budgets, forecasts, vendors, contracts, and investment decisions Relevant university degree or equivalent education and experience Direct enterprise learning operations, platform strategy, portfolio governance, and measurable service improvement for Canada Life.

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📌 Director Learning and Development Operations (London)
🏢 Canada Life Group
📍 London