Lead scheduling operations and customer service as a full time Scheduling Supervisor in CarePartners’ Sarnia, Ontario office. Use advanced software and analytical problem-solving skills. CarePartners seeks a Scheduling Supervisor to support the Director and Operations Manager within an integrated, client-focused service model. The role builds healthcare worker schedules, coaches Team Coordinators, and promotes quality service. It requires knowledge of Ontario Health atHome contractual obligations and case management.
Key Responsibilities
Build and maintain master schedules for frontline healthcare workers Train Team Coordinators on PROCURA and Workflow Resolve challenging scheduling cases and service-area conflicts Monitor procedures,
workload distribution, benchmarks, and reports Lead meetings and recommend operational improvements
Requirements:
One to three years of post-secondary education Three to six years of job-related work experience Excellent verbal and written communication skills Advanced database and software knowledge and experience Ability to work non-traditional hours Bring scheduling leadership, healthcare coordination, PROCURA expertise, and customer service skills to CarePartners in Sarnia.