CA$98,662.00–CA$104,300.00 yearly Full-time +1 The cities near Fort McMurray, AB that boast the highest number of social service worker jobs are: camp administration heavy equipment operator work from home Customer Service & Relationship Management Act as the primary point of contact for customer service and repair requests. Understand customer concerns and recommend effective repair solutions. Determine whether repairs should be completed in the field or shop environment. Manage customer communication throughout the repair lifecycle. Ensure customer expectations are clearly understood and consistently met. Follow up after repairs to confirm customer satisfaction. Service Planning & Coordination Build and maintain repair timelines and project milestones. Participate in planning, scheduling, and service review meetings. Support backlog management and communicate priorities across stakeholders. Ensure accurate documentation and work order administration. Project & Business Management Support warranty and goodwill recommendations where appropriate. Monitor job performance, estimates, and repair costs. Apply project management principles to ensure successful outcomes. Deliver the voice of the customer while balancing business objectives and operational requirements. Partner with Service Supervisors, Technicians, Product Support Representatives, Sales teams, and Administrative teams. Facilitate clear communication between customers and internal stakeholders. Support safe, efficient, and customer-focused service delivery.



Contribute to continuous improvement and lessons learned initiatives. 5+ years of experience in heavy equipment service, repair coordination, technical support, parts, warranty, or a related industry. ~ Strong customer service and relationship management skills. ~ Proficiency with Microsoft Office applications, including Excel and Word. ~ Heavy Equipment Technician (HET) background or strong mechanical aptitude. Experience supporting Caterpillar equipment and product lines. Understanding of service, billing, and warranty processes. Project management experience or formal project management training. Blue Seal Certification considered an asset. PMP certification or training considered an asset. What Will Help You Succeed Robust planning and project coordination capabilities. Meaningful work helping customers keep critical operations running. If you're passionate about customer service, planning complex service work, and helping deliver exceptional equipment support, we'd like to hear from you. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

📌 Client Service Rep | Medical (Fort Chipewyan)
🏢 Tim's Financial
📍 Fort Chipewyan