Location:
10 Carlson Court ( Hybrid) Employment Type : 24 month Contract The Opportunity

Gay Lea Foods is seeking an experienced Project and Change Manager to lead the delivery and organizational adoption of DairyLink, a major enterprise transformation implementing a common Microsoft Dynamics 365 ERP and Warehouse Management System (WMS) platform. This is a Gay Lea Foods-side role providing independent project and change leadership across Gay Lea Foods, Alithya as the implementation partner, and other third parties. The Project and Change Manager will own the integrated delivery and change framework, provide clear visibility to leadership, and ensure strong governance, accountability, execution discipline, business readiness, and sustained adoption throughout the program. The successful candidate will bring significant experience leading large-scale ERP implementations and enterprise change, ideally Microsoft Dynamics 365, with WMS implementation and manufacturing or plant change experience strongly preferred.

Key Responsibilities

Program Delivery & Governance

Own and maintain the integrated master plan, including milestones, critical path, dependencies, resources, deliverables, change activities, and business-readiness milestones. Establish disciplined governance, stage gates, decision rights, escalation processes, and integrated project and change management routines. Provide concise, transparent reporting to the Project Sponsor and Steering Committee on delivery health, organizational readiness, adoption risks, and change impacts. Maintain the single source of truth for scope, schedule, budget, risks, issues, decisions, change impacts, readiness, and overall status. Drive timely decisions, actions, and escalation when delivery, readiness,



or adoption is at risk. Change Management & Business Readiness

Act as the change management lead for DairyLink and own the end-to-end change strategy, plan, governance, and execution. Conduct stakeholder, change-impact, and readiness assessments across functions, sites, roles, processes, and deployment waves. Partner with business and functional leaders to define the future-state operating impacts, role changes, local readiness requirements, and transition actions. Build and mobilize an effective sponsor and change-agent network with clear accountabilities, messages, and feedback loops. Integrate change deliverables and dependencies into the master plan, RAID process, stage gates, testing, cutover, go-live, and stabilization activities. Define and monitor readiness and adoption measures, identify resistance or capability gaps, and drive mitigation and reinforcement actions. Ensure affected employees and leaders are prepared to perform new processes, use the recent systems, and sustain new ways of working. Risk, Scope & Financial Management

Own the integrated RAID process and proactively manage cross-functional delivery, people, readiness, and adoption dependencies. Establish and enforce formal scope and change control, including assessment of downstream business and organizational impacts. Maintain visibility to budget, actuals, commitments,



forecast-to-complete, variances, and required change-management investments. Identify schedule, resource, financial, readiness, and adoption pressures early and drive corrective action. Vendor & Partner Management

Manage Alithya’s performance against agreed scope, milestones, deliverables, resource commitments, quality expectations, and change-management obligations. Challenge assumptions, estimates, forecasts, risks, change impacts, readiness claims, and adoption plans where appropriate. Require evidence of completion and corrective or recovery plans for at-risk delivery, readiness, or adoption commitments. Coordinate internal and external project, communications, learning, and change resources to ensure one integrated approach. Maintain a collaborative relationship with Alithya while protecting Gay Lea Foods’ interests, culture, employee experience, and decision authority. Knowledge Transfer & Transition

Ensure effective project and change-management knowledge transfer from Alithya and other external resources to Gay Lea Foods. Ensure appropriate documentation, support processes, business ownership, learning materials, reinforcement mechanisms, and internal capability are in place before project close. Capture delivery and change lessons learned and apply them throughout subsequent deployment waves. Transition ownership of adoption, performance support, and continuous improvement to the appropriate business and functional leaders. Mandate & Authority

The Project and Change Manager will have a strong mandate to drive delivery accountability, organizational readiness, and adoption across internal and external project teams. The ro

📌 Project and Change Manager, ERP/WMS (Toronto)
🏢 Gay Lea
📍 Toronto