We are seeking a

Business Operations & Product Development Manager

to play a key role in strengthening our day-to-day operations, driving strategic initiatives, and expanding our product portfolio. This is a dynamic, hands-on position for a resourceful, analytically minded skilled who thrives at the intersection of business operations, strategy, procurement, regulatory compliance, and product development. Working closely with management and across business functions, you will oversee critical operational processes, identify opportunities for improvement, manage commercial and procurement initiatives, and lead the sourcing and regulatory pathway of new medical device products from concept through to market launch and beyond. What You’ll Do

1. Business Operations, Process Improvement & Cross-Functional Leadership

Oversee and coordinate day-to-day business operations, ensuring efficiency, accuracy, accountability, and timely execution across functions. Monitor and support end-to-end operational workflows, including purchasing, supplier coordination, order processing, inventory, logistics, invoicing, and customer service. Use our ERP system (Odoo) to monitor transactions, maintain operational visibility, troubleshoot issues, and support informed decision-making. Serve as a key point of contact for resolving complex operational challenges alongside management, addressing escalated customer or supplier concerns, and coordinating solutions across teams. Collaborate with colleagues, management, suppliers, and external partners to maintain service quality and support business objectives. Proactively identify and assess operational bottlenecks, inefficiencies, and opportunities to strengthen processes, systems, workflows, and service delivery.



Conduct research, comparative assessments, and cost-benefit analyses to evaluate operational solutions and strategies. Lead the implementation of approved improvements, including system enhancements, workflow optimization, and change management initiatives. Develop and refine internal policies, procedures, documentation, and controls to improve consistency, accountability, compliance, and operational performance. 2. Business Strategy & Growth Initiatives

Support management in identifying strategic opportunities, operational risks, and initiatives that drive sustainable business growth. Conduct market, industry, competitor, and supplier research to inform strategic and commercial decisions and to identify emerging opportunities and risks. Evaluate potential initiatives based on feasibility, organizational capabilities, financial considerations, and long-term business objectives. Coordinate and lead cross-functional projects, engaging internal teams and external stakeholders to deliver results. 3. Procurement, RFPs & Commercial Operations

Manage the end-to-end review, preparation, and submission of competitive bids, requests for proposals (RFPs), and other public
- and private-sector procurement opportunities, ensuring accuracy and timeliness and supporting contract implementation. Evaluate tender requirements, contractual terms,



compliance obligations, operational capacity, and commercial viability to inform bid decisions. Collaborate with suppliers and stakeholders to develop competitive, accurate, and compliant proposals. Support pricing strategies through cost analysis, market research, supplier negotiations, and assessment of contractual and commercial considerations. 4. Regulatory Affairs & Medical Device Product Development

Apply knowledge and experience of Health Canada's medical device regulations, including device classification, Medical Device Licence (MDL) applications, and Medical Device Establishment Licence (MDEL) requirements, to ensure our products and operations remain compliant. Identify and source new medical device products that align with our strategy, customer needs, and market opportunities. Work with internal and external stakeholders to bring identified products to market, including regulatory bodies, certification and testing laboratories, product manufacturers, and marketing agencies. Manage products through each stage of the product life cycle, from initial evaluation and regulatory approval through launch, post-market activities, and eventual discontinuation. What You Bring

Qualifications, Experience & Skills

Bachelor's degree in Business Administration, Management, Finance, Life Sciences, Biomedical Engineering, or a related field. 3+ years of relevant professional experience in business operations, business development, procurement, supply chain management, project management, regulatory affairs, or a comparable cross-functional role. Knowledge and experience navigating Health Canada medical device regulat

📌 Business Operations (Burlington)
🏢 Global Medical Products
📍 Burlington