CarePartners is adding to our team and we are looking for.This position has a robust focus in customer service and provides intake and scheduling expertise within an integrated client focused servi...

Full-time

The Intermediate Payroll Administrator role reports to the Payroll Manager.This role’s primary function is to support the Payroll Manager and Director and assist with future payroll projects.Proces...

CA$80.00 hourly

Full time, Part-time

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...

Remote

Temporary, Full-time

Employment Status: Temporary, Full-time (1.Program Name: Organizational Development.Anticipated End Date: May 2028.Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy

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CarePartners is adding to our team and we are looking for

a Scheduling Supervisor.

This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused service delivery model.



The Scheduling Supervisor works closely with the Operations Manager and Director to ensure efficient operations within the branch.

This is a Full-Time position within our Sarnia, ON Office.

What We Offer Incentives and Perks Meaningful, fulfilling work, helping patients and their families behind the scenes Supportive team environment and a great corporate culture Paid orientation and comprehensive training and onboarding Access to group discounts, including exclusive discounts from various retailers Total rewards program which includes health & dental benefits An Employee Assistance Program (EAP) for you and your family members Opportunities for continuing education and training Hands on mentoring and leadership support Opportunities to volunteer in countries with limited access to healthcare services This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria.

The salary range is $55,789.50 to $71,194.50 , and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves Works closely with the Director,



Operations Manager and branch to effectively build and maintain a master schedule for front line healthcare workers Participates in hiring and orientation of new Team Coordinators to ensure ongoing staff training and development opportunities are met. Monitors and ensures standard scheduling procedures to promote quality service and control costs. Monitors the schedule of Team Coordinators and adjust when necessary to ensure that there is an even distribution of workload among the team. Acts as a super-user, trains and coaches others in the use of the automated information & scheduling system (PROCURA), and Workflow Supports the team through effective problem solving of conflicts/issues with regards to challenging scheduling cases or hard-to-service areas for scheduling. Facilitates a team approach where problem solving and solutions are encouraged and identifies and removes barriers to the effectiveness of the team. Promotes a continuous quality improvement approach to customer service. Responds to questions and concerns regarding scheduling policies and practices. Monitors and compiles statistical information and regularly provides statistical reports to Operations Manager. Makes recommendations regarding Community Support Worker (CSW)/ Nursing utilization rates and provides recruitment needs to Operations Manager Monitors Team Coordinators compliance with service agreements/contracts and established procedures, practices and the Collective Agreement. Monitors monthly financial benchmarks and proceeds with corrective actions. Holds team meetings with Team Coordinators and provides additional training on a weekly basis Identifies operational gaps and communicates areas of improvement, m

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