As a ServiceNow Solutions Specialist, you will work with business teams, Technology partners, vendors, and stakeholders to support the development, administration, integration, and continuous improvement of the ServiceNow platform. Your goal will be to deliver secure, scalable, and fit-for-purpose solutions that align with business needs, platform standards, and enterprise security requirements. Success in this role comes from strong collaboration, effective communication, problem-solving, and the ability to identify opportunities that enhance processes, drive business value, and support platform growth.

What we offer:

Work environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

Competitive compensation – Includes an annual bonus plan, pension plan, and parking allowance

Flexible Perks Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs

Paid vacation – There is an annual option to purchase additional vacation, too

Wellness support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation- matching program

Your Responsibilities:

Develop, configure, administer, and support ServiceNow applications, workflows, forms, scripts, dashboards, and platform capabilities

Work with business stakeholders to understand requirements,



assess solution options, and translate business needs into scalable ServiceNow solutions

Design, develop, and support integrations between ServiceNow and other enterprise systems using REST APIs, IntegrationHub, and related technologies

Identify opportunities to automate processes, improve user experience, strengthen data quality, and increase the value delivered through the platform

Troubleshoot and resolve moderate to complex platform, application, integration, and performance issues

Plan and perform testing, coordinate user acceptance reviews, and support the controlled deployment of enhancements, patches, and upgrades

Develop and maintain platform analytics, reports, dashboards, and performance measures

Ensure ServiceNow solutions follow established security, architecture, change management, development, and platform governance standards

Maintain clear functional, technical, support, and process documentation

Collaborate with internal IT teams, business process owners, ServiceNow, and third-party vendors to resolve issues and deliver enhancements

Provide training, technical guidance, and knowledge transfer to users, support teams, and junior Solutions Analysts





Contribute to the ServiceNow platform roadmap by evaluating new capabilities and recommending solutions aligned with business priorities

Your Skills:

Strong ServiceNow development, configuration, administration, and troubleshooting skills

Ability to translate business requirements into practical, scalable, and supportable ServiceNow solutions

Strong analytical and problem-solving skills, with the ability to resolve moderate to complex platform and integration issues

Ability to collaborate effectively with business stakeholders, IT teams, and vendors to evaluate options and recommend solutions

Understanding of process-centered design, automation, platform governance, and service management best practices

Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical stakeholders

Ability to contribute to projects, define solution requirements and scope, and support successful implementation

Ability to manage multiple priorities and organize work based on business impact, risk, and stakeholder needs

Ability to work independently, exercise sound judgment, and elevate issues when appropriate

Ability to coach and mentor junior team members

Your Experience:

College diploma or university degree in information technology, computer science, software development, or a related field

3 to 5 years of experience in application development, administration, or support, including hands‑on experience with ServiceNow

ServiceNow Certified Applic

📌 Senior ServiceNow Developer (Fredericton)
🏢 A3 Irving Energy
📍 Fredericton