Shape customer journeys remotely for Level Agency through segmentation, personalization, and Adobe Experience Cloud execution. Work with clients across the United States and Canada. This Senior CRM Specialist role sits within Level's Martech and Analytics team. You will understand why journeys exist while configuring how they work across email, SMS, and push. Responsibilities include journey QA, deployment readiness, compliance checks, and performance recommendations. Key Responsibilities:
Configure and maintain multi-step, multichannel customer journeys Run QA on timing, logic, and audience conditions Manage calendars, dependencies, rendering, links, and suppression Recommend improvements to segmentation and journey performance Communicate risks and technical trade-offs clearly Requirements:
Solid lifecycle marketing understanding and sound judgment Hands-on Adobe Experience Cloud production experience Five to eight years of relevant CRM experience Clear communication with technical and nontechnical stakeholders Knowledge of email and SMS compliance regulations Bring customer lifecycle strategy, journey orchestration, and Adobe platform expertise to Level Agency's remote marketing programs.