Architect Customer Success platforms with frontend, backend, and Agentic AI expertise at Remitly in Burnaby, working onsite Tuesday through Thursday weekly. As a Senior Software Development Engineer, you will expand Remitly’s next-generation Customer Success platform. You will create workflows and capabilities that improve customer and agent experiences. The work spans scalable software, AI applications, and cross-functional collaboration. Key Responsibilities:
Lead technical strategy for Customer Success Technology engineering Contribute to architecture and long-term technical roadmaps Architect frontend, backend, and agentic AI solutions Troubleshoot issues and perform root cause analysis Collaborate with product managers, designers, and engineers Requirements:
Bachelor’s degree or equivalent work experience Six or more years of team-based software engineering experience Frontend and backend leadership experience Experience leading engineers on large features DevOps, CI/CD, and contemporary AI development tools experience Bring senior software engineering leadership, scalable architecture, and AI development experience to Remitly’s Customer Success platform.