Lead high-urgency incident response for a key government client in Ottawa, applying enterprise incident management and stakeholder leadership expertise. This sub-contract requires Reliability clearance. The Incident Management Leader brings eight to ten years of dedicated incident management experience. The work centers on high-availability, business-critical systems and complex enterprise environments. Experience with Oracle PeopleSoft, regulated systems, ITIL, and bilingual communication is valuable. Key Responsibilities:

Lead high-urgency incidents across complex enterprise environments Manage incidents affecting business-critical, high-availability systems Direct incident bridges involving teams, vendors,



and senior stakeholders Conduct post-incident reviews and drive corrective actions Support continuous improvement through analytical problem-solving Requirements:

Eight to ten years of dedicated incident management experience Valid Reliability security clearance Ability to communicate in French and English Experience supporting Oracle PeopleSoft or complex transactional environments ITIL Service Management certification, preferably ITIL 4 Bring decisive leadership, structured response, and enterprise incident expertise to critical government systems through Donna Cona.

📌 Senior Government Incident Manager (Montreal)
🏢 Donna Cona
📍 Montreal