Apply cloud security, web application testing, and risk communication skills within ServiceNow’s customer-facing Global Security Support Center. This Staff Information Security Analyst investigates security matters affecting the ServiceNow platform. The position communicates technical risks clearly, supports customers and internal stakeholders, and collaborates across a global follow-the-sun team. Responsibilities include security cases, findings, escalations, process documentation, and enablement. Key Responsibilities:
Investigate and respond to ServiceNow platform security cases Serve as primary contact for security-related stakeholder matters Manage customer outreach and escalation communications Create documentation supporting security maturity and operational excellence Deliver security awareness and best-practice training Requirements:
Eight years of qualified information or application security experience Eligibility to obtain Canadian Reliability Status Hands-on web proxy tools experience for security assessments Java or JavaScript knowledge sufficient to interpret code Excellent technical communication for non-technical audiences Bring cloud, application security, web testing, and clear risk communication to ServiceNow’s global security support function.