This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs. The role will execute on critical projects and strategic special initiatives within a defined functional area that support the TDEF Business and Operations. This may require broader cross-functional partnership with various stakeholders within TD Equipment Finance and the Business Bank. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting, to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Customer

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function

Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery, this would include Operations Manuals/ Playbooks and SOPs

Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives

Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met

Contribute to the identification, development and implementation of recent products, operating workflow, additional services/products/applications and/or operational efficiencies

Develop and execute on a QA strategy for all segments of TDEF business operations including funding & portfolio services.

Develop SME within TDEF business including TDEF book of record and process.

Shareholder





Prioritize and manage own workload to meet SLA requirements for service and productivity

Adhere to enterprise frameworks or methodologies that relate to activities for our business area

Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest

Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement,



share ideas and transfer knowledge within the team and across the function

Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day- to-day activities

Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for the function and the bank, both internally and/or externally

Breadth & Depth

Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across the function

Executes on more complex and/or non-standard processes and requests of high complexity and risk/financial impact

Researches and investigates a range of operational/ reporting / process issues

Recommends and implements solutions within own area of responsibility

Represents the group as the lead or subject matter expert on project initiatives and/or at meetings across the organization

Provides training / guidance to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions or ad-hoc non-routine requests

Ability to support multiple functions within the broader businesses

Experience and/or Education

Undergraduate degree/ college diploma preferred and/or

7+ year relevant experience

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches

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