CA$98,662.00–CA$104,300.00 yearly Full-time +1

The cities near Fort McMurray, AB that boast the highest number of social service worker jobs are:

Edmonton

Saskatoon

Red Deer

Sherwood Park

Grande Prairie

Prince Albert

Airdrie

North Battleford

Spruce Grove

Fort St. John

The 10 cities near Fort McMurray, AB that have the most job openings are:

Edmonton

Saskatoon

Red Deer

St. Albert

Sherwood Park

Grande Prairie

Prince Albert

Airdrie

North Battleford

Spruce Grove

The 10 most popular job searches in Fort McMurray, AB are:

camp

welder

labourer

admin

administration

electrician

heavy equipment operator

rn

work from home

equipment operator

Customer Service & Relationship Management

Act as the primary point of contact for customer service and repair requests.

Understand customer concerns and recommend effective repair solutions.

Determine whether repairs should be completed in the field or shop environment.

Provide estimates, timelines, and repair recommendations.

Manage customer communication throughout the repair lifecycle.

Identify opportunities for additional services and value-added solutions.

Ensure customer expectations are clearly understood and consistently met.

Follow up after repairs to confirm customer satisfaction.

Service Planning & Coordination

Develop detailed scopes of work and repair plans.

Coordinate resources, parts availability, labour requirements, and scheduling activities.

Build and maintain repair timelines and project milestones.

Track job progress and proactively address schedule, scope,



or budget changes.

Participate in planning, scheduling, and service review meetings.

Support backlog management and communicate priorities across stakeholders.

Ensure accurate documentation and work order administration.

Project & Business Management

Manage changes to scope, cost, and schedules throughout the life of the job.

Support warranty and goodwill recommendations where appropriate.

Monitor job performance, estimates, and repair costs.

Apply project management principles to ensure successful outcomes.

Deliver the voice of the customer while balancing business objectives and operational requirements.

Partner with Service Supervisors, Technicians, Product Support Representatives, Sales teams, and Administrative teams.

Facilitate clear communication between customers and internal stakeholders.

Support safe, efficient, and customer-focused service delivery.

Contribute to continuous improvement and lessons learned initiatives.

What We're Looking For Required Qualifications

5+ years of experience in heavy equipment service, repair coordination, technical support, parts, warranty, or a related industry.

Strong customer service and relationship management skills.





Experience coordinating multiple priorities in a fast-paced environment.

Excellent communication, problem-solving, and organizational skills.

Strong business acumen with the ability to manage estimates, costs, and timelines.

Proficiency with Microsoft Office applications, including Excel and Word.

Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

Heavy Equipment Technician (HET) background or robust mechanical aptitude.

Experience supporting Caterpillar equipment and product lines.

Understanding of service, billing, and warranty processes.

Project management experience or formal project management training.

Blue Seal Certification considered an asset.

PMP certification or training considered an asset.

What Will Help You Succeed

Exceptional stakeholder management and communication skills.

The ability to make decisions in complex situations.

Strong planning and project coordination capabilities.

Confidence managing schedules, priorities, and competing demands.

A proactive approach with a sense of urgency.

The ability to influence and collaborate without direct authority.

Why Join Finning?

Competitive compensation and comprehensive benefits package.

Industry-leading safety culture.

Chance to work with the world's largest Caterpillar dealer.

Supportive team environment with opportunities for ongoing development.

Meaningful work helping customers keep critical operations running.

Schedule: 14 days on

📌 Customer Service Representative (Fort Chipewyan)
🏢 Tim's Financial
📍 Fort Chipewyan