Regional Service Manager - Positioning Technology (Brampton) Brandt is currently seeking a Regional Service Manager for our Brampton Positioning Technology location.

This position is responsible for managing the service operations of Positioning Technologies, including best in class after-market Machine Guidance as well as leading edge Geo Positioning products.

This role involves managing all aspects of the talented service department and day-to-day activity of foremen, service writers, bench and field technicians in the delivery of support and repair services to our customers.

Locations Showing 1 location

2 Castleview Dr Brampton, ON L6T5S9, CAN

Full-Time

Requisition #: REGIO002771

Description Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For Service and product support

Manage service workflow to ensure work is planned, scheduled, assigned, and completed on time and within quoted costs

Keep our ticketing software current to reflect the status of active open work orders within the department





Meet company and customer expectations for quality of work in our bench service and electronic field technicians

Prepare accurate quotes for customer work orders and ensure work orders are closed and processed in a timely manner

Meet, communicate with, and work with customers to resolve the causes of customer complaints

Collaborate with the regional sales teams to align the customer experience

Work with parts and sales to coordinate parts, inventory, and service delivery

Ensure work is performed according to established safety and industry standards

Ensure standards, policies, and reporting practices work orders, warranty, parts return, and credit are met

Ensure equipment and facilities are available and secure for employee use

Identify and present market trends to our Training team so that their product offering can be improved

Collaborate with corporate product support group on improving parts customer satisfaction, and service department profitability and effectiveness

Develop and manage the annual service department budget to achieve objectives compatible with the branch’s and Brandt’s overall financial and operational goals

Monitor achievement on a monthly basis, and takes steps to address gaps in expected performance





Submit all warranty claims correctly and within the required timeframe to receive maximum allowable credit

Monitor and close WIP daily

Manage paper flow to ensure all service revenue, expenses, and activities are timely, accurate, and completely recorded

Employee supervision and management

Follow company policies, procedures, and practices for employment and employee relations

Use time tracking tool for all technicians

Ensure the progress of all work orders is tracked and reported

Receive and manage work orders from our Centralized call center

Minimize work-related injuries and illnesses by ensuring that all work in the department is performed safely and that occupational health and safety standards are met

In coordination with the Manager of Integrated Services and Human Resources, recruit, hire, and retain service personnel

Identify gaps is capabilities and arrange training opportunities as required

Ensure equipment manufacturer standards for training and certification are met

Review employee performance against goals on an ongoing basis, and document individual employee performance annually

Other duties as assigned

What We Look For

Has a solid foundation of knowledge and skill in the operation of an equipment dealership

Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals

Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with directly with customers

Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels

Has the confidence, critical thinking, knowledge, and technical skills to assess and solve custo

📌 Regional Service Manager (Winnipeg)
🏢 Brandt Group of Companies
📍 Winnipeg