French and English expertise powers customer success for Signature Success Plan customers using Salesforce Sales Cloud and Service Cloud. This office-flexible role requires three in-office days weekly. As an Individual Contributor, the Customer Success Manager serves as a trusted advisor and single customer accountability point. You will align technical concerns, business priorities, platform adoption, and customer value. The work supports financial services organizations pursuing digital transformation, regulatory compliance, and improved outcomes through Salesforce. Key Responsibilities:
Coordinate Signature deliverables throughout the customer lifecycle Align business value and technical goals with customer priorities Conduct enablement sessions for prospect and case management Drive Sales Cloud and Service Cloud feature adoption Monitor usage, risks, incidents, and platform performance Requirements:
Fluency in French and English Three plus years of relevant industry experience preferred Three to four years supporting Sales and Service Cloud customers Strong consulting, communication, and C-level influence skills Working knowledge of core Sales and Service Cloud features Apply bilingual consulting expertise, Salesforce knowledge, and customer accountability to strengthen adoption, value, and renewal outcomes.