Overview

We're seeking an experienced, hands-on Store Manager who is passionate about delivering an exceptional customer experience and leading a team that takes pride in making every customer feel welcome. You'll oversee all aspects of store operations, from coaching and developing employees to ordering, receiving, inventory, cash control and vendor relationships. Above all, we're looking for someone who leads by example, builds relationships with customers, uses data to make smart decisions, and creates a store that people love coming back to.

This is a role for someone who can effectively balance hands-on leadership with the administrative responsibilities of managing a successful store. The ideal candidate is highly organized, proactive, and skilled at prioritizing their workload to ensure administrative tasks are completed while maintaining a strong, visible presence on the sales floor. They have a proven track record of driving sales, controlling costs, and leading by example. We are looking for someone who takes ownership, solves problems rather than passing them along, and understands that successful store management requires equal attention to operational responsibilities, team leadership, and the customer experience.

We are a small, close-knit team and we love it that way. Every person here makes a real difference, and we take pride in looking out for one another. We are looking for someone who brings energy, warmth, and a genuine smile to work every day — someone who will feel right at home with a group of people who enjoy what they do and enjoy doing it together.

Key Responsibilities

- Store Leadership: Lead all day-to-day store operations from the sales floor. Hire, train, coach, and develop team members, delegate tasks, and build a positive, accountable, customer-first team culture.

- Customer Experience: Lead by example in delivering friendly, attentive and personalized service. Build relationships with regular customers, coach employees to consistently exceed customer expectations, and take ownership of resolving concerns in a positive and professional manner.

- Ordering & Inventory: Order stock based on sales data, trends, seasonality, and customer requests. Run regular inventory counts, keep on-hand levels accurate, and price merchandise, including promotions and markdowns.

- Receiving & Stock Flow: Plan orders and deliveries to keep shelves well stocked. Check every delivery against the invoice and get new product merchandised promptly and efficiently.

- Sales & Data Analysis: Pull and review sales, margin, and inventory reports from the POS and spreadsheets every week. Spot what's selling, what isn't, and where margin is being lost — and act on it through pricing, ordering, product mix, and merchandising.





- Sales Growth & Cost Control: Grow sales while reducing shrink, waste, and spoilage, and keeping labour and inventory costs on budget.

- Scheduling & Labour: Build staff schedules that cover busy periods and stay within the labour budget.

- Cash Handling & Deposits: Ensure accurate till counts, safe drops, and daily cash-out reports. Follow up on any over/short right away and make bank deposits on schedule.

- Loss Prevention: Keep shrink low through receiving checks, inventory controls, cash procedures, and a robust presence on the floor.

- Vendor Relations: Coordinate with vendors to secure quality merchandise, arrange stock deliveries, and build strong, lasting vendor relationships.

- Merchandising & Standards: Maintain high standards of store presentation, cleanliness, and safety. Make creative, efficient use of all available floor space.

- Performance & Reporting: Report regularly to ownership on sales, margins, labour, and shrink — and come with solutions, not just problems.

Required Qualifications

- Minimum 2–3 years of management or supervisory experience in retail — convenience, grocery, gas station, or other retail

- Hands-on experience with ordering, receiving, inventory counts, and cash handling

- A proven track record of growing sales and reducing costs (shrink/waste, labour, inventory) — with results you can describe

- Comfortable working with numbers and data: pulling POS and sales reports, working in spreadsheets (Excel or Google Sheets), and understanding margins

- Tech-savvy and digitally confident — comfortable with point-of-sale and inventory systems, email, and online ordering platforms, and quick to learn new software

- Experience using AI tools, or a genuine enthusiasm to learn and apply them to work smarter

- Strong English communication skills — both verbal and written

- Strong organizational, planning, and problem-solving skills

- Available for a flexible schedule, including evenings, weekends, and holidays as needed

- Valid driver's license and reliable transportation

- Ability to lift up to 50 lbs (23 kg) unassisted and work on your feet for extended periods

- Criminal Record Check — to be reimbursed

Assets

- Familiarity with the local market, its customer base and community

- Previous purchasing, buying, or vendor management experience

- Experience in a small-format, independent, or rural retail store





- Food handler and/or First Aid certification

What We're Looking For

- A true passion for customers — someone who loves creating a great shopping experience and making people feel welcome, recognized, and valued

- Genuinely enjoys getting to know customers, building relationships, and becoming part of the close-knit Lunenburg community

- Actively listens to customer feedback and uses it to improve the shopping experience

- Proven leadership ability with a coaching mentality

- A positive, proactive attitude — you see what needs doing and do it without being asked

- Takes ownership of the store's results — the problems as well as the wins

- A problem-solver who fixes issues at the source rather than escalating them, and knows when something truly needs ownership's attention

- High accountability, personal integrity, and a team-oriented leadership style that builds trust

- Results-driven mindset with a passion for driving sales, a sharp eye for costs, and operational excellence

- Strong work ethic and a positive attitude that lifts the team and keeps the energy high

- Cool, calm, and composed under pressure — especially during busy periods

- Understands and embraces that we are an evolving organization — comfortable adapting as our processes, priorities, and needs change

- Communicates clearly and proactively about everything they are experiencing — challenges, questions, and wins alike

- Happy to roll up their sleeves and step into any role in the store — cashier, receiving, or stocking the floor — when the team needs support

What We Offer

- Salary of $50,000 – $60,000 per year, commensurate with experience

- Health benefits available after successful completion of the probationary period

- The opportunity to run your own store and make a real impact in the community

- A warm, supportive, and close-knit team to lead and grow with

- A dynamic retail environment where every day is different

How to Apply

- Please send your resume to [email protected] with the subject line: “Lunenburg MamaBaba's – Store Manager – Application”, along with a brief discussion about why you think you would be a great fit for our team!

- In your note, please include a brief example of how you increased sales or reduced costs in a previous role — what you did and the result.

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:

- Lunenburg, NS: reliably commute or plan to relocate before starting work (required)

Experience:

- Management: 2 years (required)

Language:

- English (required)

Location:

- Lunenburg, NS (preferred)

Work Location: In person

📌 Store Manager (Lunenburg)
🏢 Lunenburg MamaBaba's
📍 Lunenburg