WHO WE ARE!

CaseMogul is a rapidly growing Canadian company specializing in mobile device repairs, phone accessories, and exceptional customer service. With locations across Alberta and British Columbia, we are continuing to expand and are looking for individuals who want to grow with us.

Our mission is to provide customers with high-quality repairs, innovative products, and outstanding service while creating an environment where our team members can continuously learn, improve, and succeed.

At CaseMogul, our values define how we work, grow, and succeed together.

- C – Collaboration: We work as one team, supporting each other and achieving success together.
- A – Ambition: We strive for excellence, challenge ourselves, and continuously push for growth.
- S – Sincerity: We lead with honesty, integrity, and genuine care for our customers and teammates.
- E – Entrepreneurialism: We take ownership, embrace innovation, and turn challenges into opportunities.

WHY JOIN US?

1. We train, coach, and mentor! At CaseMogul, every member is trained on mobile repairs, high-performing sales, and more.

2. We are growing! We have increased store locations across two provinces, 3 cities and continue to create current roles to support our business.

ROLE AND RESPONSIBILITIES:

Customer Service and Sales

Provide best-in-class customer experience through effectively communicating the benefits and features of CaseMogul's products and services.





Meet Minimum sales targets base on store volume.

Secure sales by capturing customer information with accuracy when processing transactions through a POS system.

Operations

Complete inventory checks in their entirety in a timely manner.

Maintain store presentation standards by following CaseMogul's merchandising guidelines, upholds restock level and packaging organization.

Create a safe and comfortable environment by maintaining cleanliness and optimizing customer flow throughout the store.

Device Repairs

Ensure execution of repairs is handled to the CaseMogul standard of efficiency, accuracy, and care with utmost attention to detail.

Employee Development

Welcome new employees, team sell, and lead by example on CaseMogul's customer service, operations, and device repair standards.

Requirements

- 1 year customer service and sales experience
- Must speak fluent English
- Must have existing knowledge of all Apple and Samsung devices that are sold in Canada
- Must have full-time availability up to 44 hours per week
- Wants to grow with the company

Qualifications

- High School Diploma

We thank all applicants for their interest but only successful candidates will be contacted.

Job Types: Full-time, Permanent

Salary: $18.00-$20.00 per hour

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Work Location: In person

📌 Sales Lead & Phone Repair Technician (Ottawa)
🏢 CaseMogul
📍 Ottawa