Moxy HR Inc. is a recruitment office located in the Shuswap, specializing in providing outsourced recruitment solutions to a diverse range of industries. We partner with employers to source and support their talent attraction needs.

We're working with CMHA Shuswap‑Revelstoke to help find Casual Support Workers

Job Posting:

At CMHA Shuswap-Revelstoke, we believe that everyone deserves the opportunity to experience positive mental health and well-being. For more than 30 years, we have been providing compassionate, community-based programs and services that support individuals and families across the Shuswap and Revelstoke regions. Guided by a commitment to inclusion, collaboration, and trauma-informed care, our team works every day to help build healthier people and stronger communities.

We have opportunities for Casual Support Workers to join our team and to provide coverage across three different sites in Salmon Arm.

Job Summary

The Support Worker plays a key role in supporting residents, participants and shelter guests by providing compassionate assistance, life skills training, and ongoing physical, emotional, and social support. Working within both shelter and supportive housing environments, the Support Worker helps individuals achieve greater stability and well-being while fostering a safe and respectful community. This position contributes to overall operational success by promoting participant engagement, responding to crises, maintaining a safe and secure environment, and supporting the day-to-day needs of residents and guests in accordance with program policies, procedures, and CMHA values.

Typical Duties and Responsibilities

- Provide day-to-day support, assistance, and supervision to residents, participants, and shelter guests in accordance with program goals and individual support plans.
- Foster a safe, welcoming, respectful, and inclusive environment that promotes dignity, independence, and well-being.
- Support participants in developing and maintaining life skills, including personal care, household management, budgeting, meal preparation, communication, and community integration.
- Assist individuals in identifying and achieving personal goals related to housing stability, health, employment, education, and overall wellness.
- Build positive, professional relationships with residents, participants, guests,



and community partners.
- Provide emotional support, active listening, encouragement, and advocacy while maintaining appropriate professional boundaries.
- Conduct regular wellness checks and monitor participant well-being, documenting observations and concerns as required.
- Respond appropriately to crisis situations, behavioral concerns, conflicts, and emergencies using trauma-informed and de-escalation practices.
- Ensure the safety and security of the facility by conducting site checks, monitoring activities, enforcing program rules, and following established safety procedures.
- Support intake, orientation, admission, and discharge processes for shelter guests and program participants.
- Maintain accurate, timely, and confidential records, case notes, incident reports, and program documentation.
- Assist participants in accessing community resources and services, including healthcare, social assistance, mental health supports, addiction services, and cultural programs.
- Encourage and support participant involvement in recreational, educational, cultural, and community-based activities.
- Perform light housekeeping (sweeping, mopping, vacuuming, dusting, washing dishes and laundry), and facility-related duties to help maintain a clean, safe, and organized environment.
- Distribute or assist with meals, supplies, personal care items, and other program resources as required.
- Work collaboratively with colleagues, community partners, and external service providers to support participant needs and program outcomes.

Qualifications

- High school diploma or equivalent required.
- Social Service Certificate preferred
- Valid Class 5 BC Driver’s License
- Experience in Supportive Housing/Shelter
- Demonstrated proficiency in spoken and written English is required, including the ability to communicate clearly, maintain accurate records, and prepare reports and correspondence as needed.
- Certificates in CPR, First Aid,



Non-Violent Crisis Intervention and Food Safe
- Recent, related experience of one year or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the level of work.

Typical Skills and Abilities

- Strong interpersonal and relationship-building skills, with the ability to engage respectfully and effectively with individuals from diverse backgrounds.
- Ability to provide compassionate, person-centered support while maintaining professional boundaries.
- Knowledge of trauma-informed and culturally safe approaches to service delivery.
- Ability to support individuals experiencing challenges related to homelessness, mental health, substance use, or other complex social issues.
- Knowledge of conflict resolution, crisis intervention and de-escalation approaches.
- Ability to remain calm, skilled, and effective in stressful, emotionally charged, or emergency situations.
- Sound judgement and decision-making skills, with the ability to identify participant needs and emerging issues.
- Ability to work collaboratively with minimal supervision.
- Ability to observe and recognize changes or issues with residents and participants.
- Must be agreeable to a flexible work schedule (days, evenings, and weekends).

The Support Worker is a union position with the bargaining unit, HEU, Community Sub-sector. The classification or pay range is Grid 21, Benchmark 81501, or $29.76 – $31.64 per hour.

CMHA Shuswap-Revelstoke is committed to creating a workplace where all employees feel welcomed, respected and supported. We believe that diverse perspectives, backgrounds, and identities strengthen our organization, and encourage applications from all qualified individuals.

Job Type: Full-time

Pay: $29.76-$31.64 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking

Application question(s):

- Are you proficient in English at a skilled level, both written and verbal?
- Do you have Certificates in CPR, First Aid, Non-Violent Crisis Intervention and Food Safe?

Education:

- Secondary School (required)

Experience:

- Supportive Housing/Shelter: 2 years (required)

Licence/Certification:

- Class 5 Drivers License (required)

Work Location: In person

📌 Casual Support Worker (Salmon Arm)
🏢 Moxy HR
📍 Salmon Arm