Lead Customer Care operations onsite in Chatham, Ontario, using operational leadership and client relationship skills across multiple programs. Concentrix seeks an Associate Site Director to oversee a 250-plus FTE operation.This full time leader manages site performance, staffing, budgets, training, and general human resources practices. The position directs leaders, develops talent, and collaborates with Workforce Management, Training, Quality, Human Resources, and Facilities. Success includes customer satisfaction, service levels, and contractual KPI attainment.Key Responsibilities:
Oversee Customer Care operations at the Chatham siteManage leaders driving exceptional customer experiencesDirect staffing, budget, training,



and human resources practicesMonitor operational efficiency and implement service improvementsBuild client relationships across multiple programsRequirements:
Completed high school diploma or GEDExperience managing approximately 250 staff membersExperience managing multiple lines of businessAbility to achieve KPIs and Service Level AgreementsWillingness to work onsite daily and flexiblyBring site leadership, client relations, and operational excellence to Concentrix Customer Care in Chatham, Ontario.
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📌 Associate Site Director Customer Care (Chatham-Kent)
🏢 Concentrix
📍 Chatham-Kent