Build Salesforce Service Cloud solutions as MRI Software’s Product Owner for Client & Digital Support, using AI coding tools and hands-on configuration daily.This individual contributor owns the support product area across case management, self-service, knowledge, and AI-assisted deflection. You will write requirements, prototype, configure, code, and ship functionality in Salesforce Service Cloud, Agentforce, Flows, LWC, and Apex. The work connects support tooling while improving measurable client experiences.Key Responsibilities:
Own roadmaps, priorities, and outcomes for digital supportConfigure, prototype, and ship Salesforce functionalityMap integrations across ticketing, knowledge, chat, and telephonyBuild and tune AI-assisted deflection capabilitiesDefine metrics,



reporting, UAT, rollout, and enablementRequirements:
Deep hands-on Salesforce Service Cloud expertiseExperience with Salesforce configuration and solution designExperience shipping code using Claude Code or comparable platformsUnderstanding of support operations, escalation, queues, and knowledgeAbility to own outcomes as an autonomous individual contributorApply Salesforce expertise, AI development experience, and support systems knowledge to build measurable client experiences at MRI Software.
#J-18808-Ljbffr

📌 Salesforce Service Cloud Product Owner (Winnipeg)
🏢 MRI India
📍 Winnipeg