Lead global services operations at March Networks, applying AI-enabled automation, financial discipline, and customer-focused delivery leadership.Reporting to the CEO and President, this Vice President leads Qualified Services, Technical Support, NOC, Cloud Services, Customer Success, Training, and Implementation. The mandate covers operating model design, governance, technical enablement, service quality, profitability, and customer outcomes. The leader will guide March Networks and Vivotek services across regions and time zones.Key Responsibilities:
Develop multi-year services strategy and operating roadmapDefine service catalogs, engagement models, escalation paths, and ownershipEmbed AI, automation, analytics, and knowledge managementEstablish delivery governance, dashboards,



and operating cadencesOwn services P&L;, forecasting, budgeting, and margin performanceRequirements:
Bachelor’s degree in business, engineering, computer science, or related fieldMinimum 10 years of progressive services experienceAt least 5 years leading complex global services organizationsExperience with cloud operations, SaaS, and customer lifecycle metricsStrong executive communication, change leadership, and people developmentShape March Networks and Vivotek services through global leadership, AI-enabled operations, commercial judgment, and customer value.
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📌 Vice President Global Services Operations (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 March Networks
📍 Riviere-des-Prairies—Pointe-aux-Trembles