Job Responsibility:

Location: Burlington

About CanLift Equipment Ltd.

CanLift is a leader in aerial lift and material equipment rentals and sales. We are looking for a Service Office Coordinator to support our Service Manager by handling service requests, tracking progress, and keeping customers informed.

Key Responsibilities (may include but are not limited to):

- Receive and prioritize service requests; log and schedule accordingly.
- Dispatch technicians based on location, urgency, and availability.
- Create and manage service work orders in CRM software.
- Coordinate parts, tools, and resources for field service calls.
- Provide customers with real-time updates and ETAs.
- Track service progress and escalate urgent or unresolved issues.
- Support the Service Manager with scheduling, reports, and vendor coordination.
- Maintain accurate service records and technician statuses.

Service Office Coordination Duties

- Answer inbound service calls and gather equipment/customer details.
- Schedule technicians based on urgency, location, and availability.
- Provide real-time updates to customers regarding service progress.
- Assist with service administration, reporting, and vendor coordination.
- Support the Service Manager with scheduling, data entry, and follow-ups.

Performance Expectations

- Handle 40-60 service interactions (calls/emails) daily.




- Respond to new breakdowns in under 15 minutes .
- Confirm ETA with customers within 30 minutes of logging a call.

Job Requirements (may include but are not limited to):

- 2-3 years in service coordination, dispatch, or customer service (equipment or construction industry preferred).
- Excellent multitasking and communication skills.
- Proficient in using CRM or field service management software .
- Strong problem-solving ability and adaptability in fast-paced environments.

What We Offer:

- Competitive compensation plan, including a generous benefits package.
- Pension Plan.
- Significant opportunity for growth.
- A talented and driven group of colleagues.

Advantages:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Job Types: Full-time, Permanent

At CanLift Equipment Ltd., we value efficiency, teamwork, and top-tier customer service. If you thrive in a service-driven role, apply today!

Job Types: Full-time, Permanent

Benefits:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Do you have any experience with MEWP equipment
- Have you worked in the equipment rental, construction, or heavy machinery industry?

Work Location: In person

📌 Service Office Coordinator (Burlington)
🏢 Canlift Equipment
📍 Burlington