Become the key technical contact as a Resident Engineer dedicated to the Xplore network. Provide operational support and ensure seamless network performance while working closely with Ceragon and customers.

As a vital member of the team, the Resident Engineer will manage daily technical engagements and oversee fault management processes. Responsibilities include first-line incident management, troubleshooting network issues, and coordinating with third-party service providers for maintenance. You'll also monitor network performance and facilitate software and firmware upgrades effectively.

Key Responsibilities:
• Manage daily technical support and operational activities
• Oversee fault management and ticket tracking processes
• Coordinate with Ceragon Technical Support for incident resolution




• Troubleshoot network issues effectively across the Xplore network
• Coordinate third-party technicians for maintenance and upgrades

Requirements:
• Experience in telecommunications and network operations
• Robust fault management and troubleshooting skills
• Customer-facing technical support background
• Effective communication and relationship management abilities
• Knowledge of Ceragon MW equipment preferred

Utilize your technical expertise to enhance the Xplore network's performance and customer satisfaction.
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📌 Resident Engineer for Xplore Network (Canada)
🏢 Ceragon
📍 Canada