Job Responsibility:

Job Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and promote our products and services through effective communication. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Duties

- Communicate effectively with customers via phone, ensuring a positive experience.
- Provide accurate information regarding products and services.
- Handle customer inquiries and resolve issues in a timely manner.
- Perform data entry tasks to maintain accurate customer records.
- Analyze customer needs and recommend appropriate solutions or services.
- Demonstrate excellent phone etiquette while interacting with customers.
- Engage in upselling opportunities when appropriate to enhance customer satisfaction.




- Collaborate with team members to improve overall service quality.
- Maintain knowledge of company products and services to provide informed assistance.

Requirements

- Proven experience in customer service or call center environment preferred.
- Strong communication skills in English.
- Proficient in data entry with attention to detail.
- Ability to analyze customer needs and provide tailored solutions.
- Excellent phone etiquette and interpersonal skills.
- Familiarity with upselling techniques is advantageous.
- High school diploma or equivalent required; further education is a plus.

Join us as a Call Center Representative and become part of a dynamic team dedicated to delivering outstanding customer experiences!

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Versatile language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

📌 Call Centre Representative (Toronto)
🏢 Vice N Berg Cold Storage
📍 Toronto