Job Responsibility:

Key Responsibilities:

Customer Service

- Ensure a superior level of co-operation, service and support is provided to residents, thereby ensuring that Hazelview is a landlord of choice
- Maintain good resident-landlord relations

Office Administration:

- Will be required to know basic coordination of office administration including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
- Provide information to residents and ensures all resident concerns are acted upon in a timely manner
- Ensure terms of the lease agreements are met; Process all move-in and move-out
- Validate and process lease assignments sent by site team members.
- Provide Site Managers with list of renewals on a monthly basis and update Yardi with responses to renewals.
- Draft collection notices and administer damages/security deposits and charges
- Process Capital Quotes, prepare Purchase Orders and include in tracking sheet
- Monitor petty cash expenditures.
- Manage email inbox for administration requests from site team members.
- Process all adjustments to ledgers and Yardi records requested by site team members.
- Provide Site Managers with list of renewals on a monthly basis and update Yardi with responses to renewals.
- Ensure Leasing commissions file is updated by required date.
- Provide Building Managers with lists of leases coming up for renewal
- Assists the Regional Manager on any pending projects and assignments
- Attend hearings or is involved in hearings including creating files, preparing evidence and gathering back-up materials

Accounting:

- Assist Payscan process, where needed
- Review rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
- Facilitate review of rent rolls and aged accounts receivables as required by head office




- Process correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)

Leadership & Management:

- Provide training to new Team Members on systems and Hazelview processes and procedures

Job Requirements:

Education and Experience:

- Degree/diploma and/or an equivalent combination of education and/or experience
- 2-3 years of administrative experience, preferable in a busy office
- Strong computer skills including Microsoft Office (Excel, Word, Outlook) Experience with Yardi would be an asset
- Experience in a customer service role would be an asset
- Exposure to the Property Management Industry would an asset

Qualifications:

- Excellent communication is required. Ability to speak other languages is considered an asset
- Actively championing diversity and inclusion Commitment to "Best in Class" Customer Service
- A qualified demeanor with strong communication skills, both verbal and written
- Excellent customer service skills
- Ability to accurately listen, understand and respond to issues appropriately
- Ability to work and act independently using good judgment when assessing difficult situations
- High attention to detail and accuracy is critical
- Exceptionally organized and detail oriented
- Ability to work under pressure and meet deadlines
- Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
- Superior time management skills with ability to multi-task/prioritize and work under tight timelines
- A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
- Ability to speak other languages is considered an asset
- Actively championing diversity and inclusion

Hazelview Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process, please let us know. We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially.

📌 Regional Administrator (Ottawa)
🏢 Hazelview Properties
📍 Ottawa