Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #Union: CUPE Local 5167
Interested applicants please submit your application online at by 4:00 p.m. on October 21, 2026.
This posting is for an existing vacancy
External applicants are considered only after the internal posting process has been completed. Reporting to the Supervisor of the Business Supports team, designs, develops and delivers training programs to new and existing staff within the Healthy and Safe Communities Department to improve employee performance, achieve efficiencies and comply with Ontario Works legislative and departmental standards.

Provide training to new and existing staff under the guidance of the Supervisor of the Business Supports team.
Develop and design training programs, and deliver modules by way of classroom and/or e-learning with the goal of improving employee performance, covering a wide range of topics such as:
departmental policies
case management and interviewing techniques
Assess training needs of existing and new staff.
Facilitate training programs and information sessions to existing and new staff.




Schedule training sessions and equip facilities with program material and resources such as computers.
Maintain quality, accuracy and quantity of work by checking work of employees.
Design, evaluate and collate employee evaluation forms for training programs.
Evaluate and interpret results of classroom performance through comprehensive learning and evaluation tools.
Provide advice, guidance and direction to management and employees in the interpretation and application of theory and policy to a variety of complicated scenarios.
Participate in the development of Policies and Business Processes to ensure these standards are incorporated in training programs.
Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Advanced knowledge of relevant social programs acquired through the completion of a degree or diploma in Social Work or a related field or an equivalent combination of education and relevant work experience.

- Knowledge gained by successfully completing the training for an Ontario Works Worker, with progressive on the job experience as an Ontario Works Worker.
- Demonstrated knowledge of adult learning principles and techniques acquired from previous related experience.



Certification in adult learning/training an asset.
- Advanced working knowledge of Ontario Works Legislation, Policy Directives, local Business Processes, Social Assistance Management System and Social Assistance Legacy Information System.
- Previous experience delivering and facilitating training for groups and individuals, evaluating learning progress, remedial and supplementary learning with previous experience designing and developing training programs, E-Learning training materials, presentations, tests and quizzes.
- Demonstrated proficiency and experience in a computerized environment including Microsoft Outlook, Word, Excel, Power Point, Teams, and SharePoint, Acrobat Reader and other related computer applications to support the creation of e-learning.

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

The City is an equal chance employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

📌 Service Facilitator (Canada)
🏢 The City of Hamilton
📍 Canada