Job Responsibility:

Employment Category: Full time, Permanent

Location: Vancouver, BC (On-site)

Reports To: Manager, Campus Operations

Application Requirement: Cover Letter

Primary Purpose

The primary purpose of the Campus Operations Assistant is to provide quality service to students, staff and visitors through the delivery of receptionist and general administrative support for the campus. Under the Manager, Campus Operations supervision, the Campus Operations Assistant manages the main reception desk for the campus and is responsible for maintaining supplies and equipment as required. This position provides campus operations and administrative services for the University, including support for the Executive Office.

Specific Responsibilities

The Campus Operations Assistant will, at various times, be responsible for the following as well as other related duties as assigned to support UCW's business objectives, mission, and purpose:

- Maintain high standard of customer service support to both internal and external customers.
- Answer and direct incoming calls and emails in a timely and efficient manner.
- Greet visitors to the campus and directing them to the appropriate area.
- Maintain general security by managing access to the campus facilities and equipment, monitoring security cameras if available, and reporting any suspicious activity to the appropriate department.
- Maintain internal communication and messages between staff and students as and when necessary.




- Ensure adequate general office supplies for the daily operations on the campus.
- Liaise with external suppliers for maintenance of the general office equipment.
- Provide support for meeting room booking requests on campus.
- Assist with events as required.
- Prepare for internal and external meetings and take minutes if needed.

Position Requirements

Competencies:

- Excellent Customer Service Skills.
- Keyboarding speed at 40wpm with accuracy.
- Ability to handle a multi-line telephone switchboard.
- Proficiency in MS Office, including Word, Excel, and Outlook.
- Ability to use various office equipment including fax and photocopy machines.
- Strong multitasking abilities, with the ability to prioritize tasks and meet deadlines with accuracy and attention to detail.
- Ability to work independently with minimum supervision, as well as part of a team.
- Ability to work under pressure and maintain a calm focus during hectic periods.
- General understanding of the programs and services provided by the University.
- Ability to exhibit a professional attitude and image with a commitment to quality service.
- First Aid Certification (an asset).

Education and Experience:

- Post-secondary graduation with basic training in office practices, customer service and communication.
- One to three years' Administrative and/or customer service experience in a fast-paced environment, preferably in higher education.
- An equivalent combination of education and experience.

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📌 Campus Operations Assistant (Vancouver)
🏢 University Canada West
📍 Vancouver