Senior Client Advisor (Vancouver Holt Renfrew)

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, “to unleash the extraordinary in everybody,” and our core values—Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow—we bring passion, creativity, and excellence to everything we do.

Joining Moncler means becoming part of a agile retail workplace where style, service, and human connection come together—and where you have the opportunity to grow, contribute, and make an impact.

Foster a team-oriented, inclusive, and respectful team environment by actively supporting colleagues and contributing to the overall success of the store.

- Participate in store initiatives, meetings, training sessions, and daily operations while demonstrating flexibility and teamwork.
- Act as a positive Brand Ambassador by embodying Moncler’s values and contributing to a culture of excellence.

Build long-term client relationships through personalized service, meaningful engagement, and active clienteling.

- Develop new client relationships while strengthening existing relationships through proactive outreach and follow-up using approved clienteling tools.
- When applicable, utilize bilingual or multilingual communication skills to support an international client base and provide a seamless luxury experience.

Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, conversion, and other business metrics.





- Monitor individual performance and proactively adjust selling strategies to maximize results while maintaining an exceptional client experience.
- Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
- Support the achievement of store sales, profitability, and performance objectives.
- Follow all Company policies, operational procedures, loss prevention protocols, and compliance standards.
- Support inventory preparation, cycle counts, stock organization, and annual physical inventories, as required.
- Perform additional responsibilities and projects as assigned to support business needs.

Work Experience

- Results-driven with solid sales and service focus.
- Fluency and strong communication skills in the local language required; proficiency in English or other languages may be required based on business needs.
- Dependable, punctual, and flexible.
- Proficient in Microsoft Office and retail systems.

The pay range for this position is $28.00 - $31.00 per hour. In addition to the hourly rate, this position is eligible to earn commission.

In addition to competitive pay and commission eligibility, the hired candidate will be eligible for a comprehensive benefits package that includes medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to ten days of paid vacation; four personal days; and a retirement plan with employer contribution.

Where required by applicable law, Moncler provides a reasonable estimate of the hourly rate range for this position. This range reflects the Company’s good-faith estimate at the time of posting and may vary based on factors including, but not limited to, business needs, experience, skills, and qualifications.

📌 Senior Customer Service Representative-Seasonal (Vancouver)
🏢 Moncler
📍 Vancouver