Full-Time Medical Office Administrator

Practice: Orthopaedic Surgery

Start date: Flexible; position available immediately.

Jacob Matz's orthopaedic surgery practice is seeking an organized, dependable and patient-focused Medical Office Administrator to manage daily office operations and support efficient patient care. Matz within a group practice alongside eight other orthopaedic surgeons and their medical office assistants. Patient reception and communication

Verify and update patient demographic and contact information.

Manage incoming telephone calls, emails and other correspondence; Communicate professionally and compassionately with patients, families, referring offices and other health care providers.

Referrals appointments and surgical bookings

Manage appointment and surgical wait lists, cancellations and rescheduling.

Coordinate surgical bookings and hospital admissions with the appropriate hospital departments.

Communicate physician-approved appointment, surgical and preparation instructions to patients.

Track outstanding referrals, bookings and administrative requests to support continuity of care.

Billing and payment administration

Follow up on rejected claims, billing discrepancies and outstanding payments.

Prepare and proofread physician correspondence and clinical documentation from dictation or draft material within the electronic medical record.

Prepare administrative portions of patient forms and reports for physician review.

Communicate with pharmacies, consultants, family physicians and other health care providers as directed.

Office operations

Order and maintain office and examination room supplies.





Assist with the care and maintenance of office equipment.

Develop and maintain efficient office procedures and tracking systems.

Collaborate with other medical office assistants to coordinate shared office needs and coverage.

Medical Office Administration or Medical Office Assistant diploma, or an equivalent combination of relevant education and experience.

Previous experience in a medical office or a comparable administrative setting.

Knowledge of medical terminology and medical office procedures.

Proficiency with Microsoft Windows, Microsoft Office, email and electronic document management.

Strong written and verbal communication skills, including accurate spelling, grammar and proofreading.

Assets

Previous experience in an orthopaedic or other surgical practice.

Experience coordinating referrals, surgical bookings and wait lists.

Familiarity with provincial fee codes, Medicare billing, WorkSafeNB and third-party billing.

Experience using electronic medical record systems, particularly PS Suite, CHR or Profile.

Personal Attributes

Robust organization, planning and time-management skills.

Ability to prioritize competing demands, meet deadlines and remain professional in a busy office.

This position is based in a group practice with eight other orthopaedic surgeons and their respective medical office assistants. Occasional flexibility in working hours is required to accommodate clinical schedules and office needs. Vacation requests will be coordinated in advance to maintain adequate office coverage.

com, with the subject line Medical Office Administrator Application.

📌 Full-Time Medical Office Assistant (Saint John)
🏢 Dr. Jacob Matz
📍 Saint John