Shape North American vehicle support at Pulse Vehicles through technical leadership, warranty administration and disciplined cross-border service processes.

The Senior Manager will build a unified organization serving customers, dealers, service locations, field technicians and internal partners. This position supports multiple brands, including Demers Ambulances, Crestline Coach, Braun Custom Ambulances and Medix Specialty Vehicles. You will improve response, escalation and vehicle-down resolution while connecting field feedback with Engineering, Quality, Manufacturing, Procurement and Finance. It is primarily office-based, with hybrid work considered based on business needs. Travel may reach 50%.

Establish service levels for urgent vehicle-down and safety-related issues

Track warranty costs, claim cycles,



recovery and repeat failures

Standardize case categories, failure codes and performance dashboards

Seven or more years supporting commercial vehicles, equipment or technical functions

Five or more years leading multi-site, multi-brand or international teams

Robust analytical skills using KPIs, failure data and warranty trends

Experience with ERP, CRM, service-management and reporting platforms

English required, French strongly preferred, valid driver’s licence required

Bring cross-border leadership, warranty insight and technical judgment to improve uptime and customer confidence at Pulse Vehicles.

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📌 Administration Support Coordinator (Saskatoon)
🏢 Crestline Coach
📍 Saskatoon