About Cutting-edge Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one clean ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. R-107106 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Alternate locations and Remote work may be considered for the right candidate.

Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).

Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).

Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.

Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.

Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.

Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.





Minimum of High School or equivalent diploma/degree is required; Bachelor's / University or equivalent degree strongly preferred.

Experience and skills: Required: 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools. Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools). Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture. Experience with IT service management and support practices (incident/change/problem management, SLAs). experience building training and documentation materials.

Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum. Experience integrating with SAP or other ERP systems. Process Management

SaaS Deployment

Cost Management

Human-Computer Interaction (HCI)

Performance Measurement

Project Management Methodology (PMM)

Software Development Management

Strategic Supply Chain Management

Team Management

Under current guidelines, this position is eligible for a discretionary performance bonus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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📌 Program Manager Fully Remote H/F (Toronto)
🏢 Johnson & Johnson
📍 Toronto