Reporting to the Chief Technology Officer, the Director, Network Operations is responsible for the organization's overall, continuous, and secure management of network operations. The incumbent ensures the availability, performance, and reliability of network and telecommunications infrastructure while overseeing compliance, operational risk management, and continuous process improvement.
The incumbent serves as the operational point of reference for network activities and actively contributes to achieving the company's strategic objectives.
Network Operations Management
Plan, direct, and oversee network operations to ensure 24/7 availability and performance.
Oversee proactive network monitoring and coordinate required interventions.
Incident Management and Service Continuity
Lead the management of major and critical incidents.
Ensure the implementation of structured post-mortem processes, including root-cause identification and follow-up on corrective actions.
Implement measures to reduce recurrence risks and improve operational resilience.
Leadership and Team Management
Coach, engage, and develop the Network Operations team.
Set operational priorities, assign responsibilities, and ensure effective resource management.
Contribute to employee skill development, performance, and engagement.
Ensure the application of organizational policies, particularly those related to information and operational security.
Ensure compliance with regulatory, contractual, and internal requirements.




Projects and Technology Evolution
Participate in planning and implementing network infrastructure evolution projects.
Provide clear and thorough communication on network status, risks, and operational issues.
Work closely with IT, engineering, security, regulatory affairs, and external partner teams.
Support management decision-making through structured analyses and recommendations.
University degree in computer science, software engineering, telecommunications, or a related field.
At least 15 years of experience managing network operations or telecommunications.
Demonstrated experience managing technical teams.
Experience in major incident management, service continuity, and post-mortem processes.
Excellent understanding of network and telecommunications architectures and their operational constraints.
Robust command of incident management principles, SLAs, KPIs, and operational resilience.
Ability to analyze complex environments and assess risks associated with technical changes.
Fluency in French is required for this position. Proficiency in English is also necessary in order to communicate effectively with clients and colleagues across the country.
Adapted to his or her level and field of expertise, the incumbent must possess the following skills:
Demonstrates sound management of organizational risk and IT security.
Has a strong business acumen.
Demonstrates strong team management skills.
Values diversity and empathy.

📌 Operations Manager, Network Planning (Montreal)
🏢 Terrestar Solutions
📍 Montreal